FAQ

Frequently asked questions

Getting Started

How do I get an API key?
Visit /subscribe, enter your email, and receive your API key instantly. Free tier includes 100 requests/day.
Which programming languages are supported?
Any language with HTTP support. We provide examples for Python, JavaScript, and cURL. See SDK Examples.
Is there a sandbox environment?
Yes. Test keys (fo_test_) access sandbox with mock data. Production keys (fo_live_) access real data.

Pricing & Plans

Is there a free tier?
Yes. Free tier includes 100 requests/day, 10 requests/minute. No credit card required.
What is A2A pay-per-call?
Pay for individual API calls with USDC on Polygon. No subscription needed. See A2A docs.
Can I upgrade or downgrade anytime?
Yes. Plan changes take effect immediately. Downgrade refunds are prorated.

Technical

What is the rate limit?
Depends on plan: Free (10/min), Developer (60/min), Professional (300/min). See Rate Limits.
How often is data updated?
Varies by endpoint: Grid UK (30min), Carbon (hourly), World Bank (annual). Check each endpoint's docs.
Do you support webhooks?
Yes, for Enterprise customers. Real-time notifications for data updates. See Webhooks.

Compliance & Security

Is FeedOracle DORA compliant?
We provide DORA-supporting controls. See Trust & DORA for details.
Where is data hosted?
Germany (EU). GDPR compliant. No data transfer outside EU.
What is DAP attestation?
Cryptographic receipts proving data delivery, anchored on Polygon, Base, Arbitrum, Ethereum.

Support

How do I contact support?
Email support@feedoracle.io. Include your request_id for faster help.
Is there an SLA?
Enterprise plans include SLA (99.5% uptime). Other plans are best-effort.
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